Frequently Asked Questions

Frequently Asked Questions

 

PRODUCTS

 

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, contact us at juneandjulyhome@gmail.com or send us a DM on our Instagram @juneandjulyhome.

What is Borosilicate Glass?

Borosilicate glass is a special kind of glass which incorporates two chemicals in high concentration: boron trioxide and silica which are safe and environmentally-friendly chemicals. This makes borosilicate glass more heat resistant than other forms of glass on the market.

Handcrafted Products Disclaimer

Most of our products are handmade. It is therefore impossible to produce identical products even though they are crafted by professionals. We believe that the natural imperfections and blemishes are what make this product charming and unique, we hope you do too.

 

ORDERS & PAYMENTS

 

Order Questions

How can I change or cancel my order?

Please contact us at juneandjulyhome@gmail.com or send us a DM on our Instagram @juneandjulyhome as soon as possible if you would like to cancel or change your order. We won’t be able to make changes if we have processed your order and the courier has picked up your parcel.

How can I check the status of my order?

You can view order status on your Account page which was sent to your email, which will be updated as soon as your order is sent to you. You can also send us a DM on our Instagram @juneandjulyhome for an immediate response.

 

Payment Methods

We accept payments via BDO, BPI and Paypal. Unfortunately, we do not accept cash on delivery orders.

PAYPAL

If you prefer to settle your payment online, you may use your credit card or debit card via Paypal.

Simply choose Paypal as your payment option upon checkout. You will be redirected to Paypal's secure website. Click on "Pay using credit or debit card" and begin to input your card details.

There is no need to sign up for a Paypal Account as this is optional.

Your package will be processed a day after your Paypal payment has been cleared.

Please note all Paypal orders are considered final and may no longer be changed.

BANK DEPOSIT

If you prefer to settle your payment through BDO or BPI, simply choose the Bank Deposit option for your payment during checkout. Details will be shown upon checkout.

Please settle within 24hrs to avoid cancellation of orders.

Where do I send my proof of payment?

Please send us your proof of payment at payment.juneandjuly@gmail.com.

 

SHIPPING & RETURNS

 

Do you ship internationally?

JUNE AND JULY currently ships nationwide in the Philippines. We’re hoping to make June and July available internationally in the future.

Delivery Charges

For Metro Manila Deliveries

We have a standard shipping charge for deliveries within Metro Manila. Once items have been picked up by the courier, kindly expect the items within 3-5 working days.

Own Pickup / Courier 

You can have your items picked up at our warehouse (Manila Area). Full details will be sent to you when your items are ready for pickup.

For Provincial Deliveries

Delivery outside of Metro Manila will vary depending on the items purchased. Our courier for provincial orders is LBC to ensure your items arrive safely. Once items have been picked up, kindly expect the items within 7 - 14 working days.

For Bulky items

Nami Rattan Chairs - Shipping fee to be calculated once your order is confirmed.

Rates will be sent to you once order is confirmed. Fees will vary depending on your location and the size and weight of your order. (Applicable for both Metro Manila and Provincial orders.)

When will my order be shipped?

Please allow 3-5 business days for your order to be processed, packaged and to receive your shipping confirmation with tracking details.

Once processed we’ll send you an email notifying you that your order has shipped together with your tracking information.

Due to the current COVID-19 pandemic, orders will be processed from Monday – Friday. We are working hard to fulfill all incoming orders while also following all health and safety protocols. Please be patient with us for any delays that this pandemic may cause.

Thank you for your continued patience and support during this unprecedented time!

How fast is shipping?

For orders placed within Metro Manila, standard shipments are usually delivered within 3-5 business days. You might experience a few extra days in shipping timelines if you're located in Greater Metro Manila or Provincial areas. Please note that we only ship 2x a week for Provincial orders.

 

Returns & Exchange Policy

 

Metro Manila

We check your items before shipping, but in case a defective/damaged item is sent to you, so sorry about that! Kindly send us a message as soon as possible.

If you are not 100% satisfied with your purchase, you can return the product and get store credit or exchange the product for another one, be it similar or not. Items for exchange must be equal or of higher value, and customers should pay for price difference. If any corresponding delivery charges will occur, shipping fee must be shouldered by the customer.

All returns due to defects/breakage must be processed within 7 days of receiving the order.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Provincial

We check your items before shipping, but in case a defective/damaged item is sent to you, so sorry about that! Kindly send us a message as soon as possible.

For Provincial orders, if you are not 100% satisfied with your purchase, you can return the product and get a full store credit for your defective item or exchange the product for another one, be it similar or not. Items for exchange must be equal or of higher value, and customers should pay for price difference. If any, corresponding delivery charges will occur, shipping fee must be shouldered by the customer.

If you don’t mind keeping your defective item, we can offer you a 50% store credit for your defective item as provincial shipping fees are usually high.

All returns due to defects/breakage must be processed within 7 days of receiving the order.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Email us at juneandjulyhome@gmail.com or send us a DM @juneandjulyhome on Instagram and provide us with your order # to place a return. Please note, your original shipping charges are not refunded.

Please allow at least 5-10 business days to process your request.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at juneandjulyhome@gmail.com or send us a DM @juneandjulyhome on Instagram and we’ll be sure to get you the item(s) you ordered! 

 

RETAIL AND INVENTORY

 

Are you available in stores?

We are currently operating purely on our website. We are not yet available in stores, but we are hoping to open one in the future.  *fingers-crossed! 

We are not perfect. In case there happens to be  technical discrepancies within our store, please bring it immediately to our attention. If a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.

 

WORKING TOGETHER

 

If you'd like to work together on a collab, partnership, content or anything else fun, please contact us at juneandjulyhome@gmail.com.